Emergencies happen each day across the country. But not every emergency call gets a response. In fact, as WJBF-TV of Augusta recently reported, standards created by national and regional agencies don’t require 911 centers to answer all calls that come through.

Emergency Calls in Charleston County

Like other emergency call centers around the nation, the Charleston County Consolidated 911 Center is not equipped to answer every call, according to the WJBF report. But it does its best. The center applies guidelines from the state of South Carolina, the National Emergency Number Association and the National Fire Protection Association.

The center employs two key standards from the National Emergency Number Association. First, it focuses on answering 90 percent of emergency calls during its busiest hour. From 2008 to 2012, documents show, the center did not meet this standard. But it is expected to meet this goal in 2013 with 90.8 percent of calls answered so far.

The second standard is to answer 95 percent of emergency calls within 20 seconds. The center reached this goal for 2012 and the first half of 2013.

Yet even if the center failed to reach NENA’s goals, it can never be penalized. This is because NENA does not provide regulations. It is designed to offer best practices for 911 centers across the country.

Issues 911 Centers Face

When a person hangs up before a call is answered, it affects how quickly the center responds to other individuals in need. This is because the center is required to call the disconnected caller back. Therefore, if that person happens to call back again, two responders are unavailable to help with other calls that are coming into the center.

In addition, lines can quickly become tied up when multiple witnesses call to report an incident such as a car accident. This can take the attention of several responders at the center so other calls may be missed.

There are many challenges involved in responding to emergency calls, especially when a center’s phone lines are limited or a large-scale crisis occurs and dominates its resources.

Need Legal Help?

Car accidents can occur for many different reasons, often leading to serious injuries or even death. If you or a loved one has been hurt in a South Carolina automobile accident because of somebody else’s negligence, our personal injury attorneys  can offer advice about your rights. Call Joye Law Firm at (877) 936-9707 or use our online form.

Recent Blog Post
What to Do if Someone is Tailgating You

Tailgating or following too closely behind another car is dangerous behavior, and often a form of road rage. It can easily lead to rear-end collisions and injury accidents. In South Carolina, 3,494 people were injured in 2019 by drivers following…

south carolina statute of limitations personal injury
What Is the Statute of Limitations for a Personal Injury Claim in South Carolina?

South Carolina law gives a person who has been injured by another party’s action or inaction three years in most situations to file a lawsuit seeking compensation for their injuries, financial losses, and pain and suffering. If the claim is…

How to Stay Out of Other Drivers’ Blind Spots on Your Motorcycle

Bikers need to be aware of all potential hazards on the road. That’s because the consequences of a minor collision on a motorcycle can be much more severe than in a car. According to the National Highway Traffic Safety Administration,…

Who is Liable for Boating Accidents in Bad Weather?

Boating is a popular recreational activity in South Carolina, with thousands of people taking to the state’s lakes, rivers and shores every year. However, weather conditions can often shift abruptly, and failing to stay informed and take the necessary precautions…

Awards & Recognition
Media
CBS News
Fox
NBC
ABC